Refund policy

Return & Refund Policy

Last updated: October 16, 2026

We want you to be happy with your purchase. If you aren't, here's how returns and refunds work.

Return Window

You may request a return within 30 days of the delivery date.

Eligibility

To qualify for a return, the item must be:

  • Unused and in the same condition you received it
  • In its original packaging with all accessories included
  • Accompanied by your order number

How to Start a Return

  1. Email support@decohul.com with your order number, the item(s) you want to return and the reason.
  2. Include photos if the item is damaged, defective or incorrect.
  3. We'll reply within 24 hours with instructions and the return address. Please don't send items back before we approve the return, because returns sent to the wrong address can't be refunded.

Damaged, Defective or Wrong Items

If your item arrives damaged, doesn't work, or isn't what you ordered, contact us within 7 days of delivery with photos. We'll send a replacement or issue a refund at no extra cost to you, and you won't need to pay return shipping.

Return Shipping

  • For change-of-mind returns, the customer pays return shipping costs.
  • Original shipping fees are non-refundable, except when the item was defective, damaged or incorrect.
  • We recommend using a trackable shipping service. We can't refund items that get lost on the way back to us.

Refunds

  • Once we receive and inspect your return, we'll email you to confirm the result.
  • Approved refunds go back to your original payment method within 5–10 business days. Your bank may need extra time to post it.
  • In some cases, such as low-value items, we may offer a refund without requiring a return.

Non-Returnable Items

  • Items damaged by misuse, improper installation or incorrect wiring
  • Items returned after the return window
  • Items without original packaging or missing parts

Order Cancellations

You may cancel an order within 24 hours of placing it, provided it hasn't shipped. Email us right away at support@decohul.com. Once an order has shipped, it must be handled as a return.

Exchanges

The fastest way to exchange an item is to return it as described above and place a new order for the item you want.

Contact Us

Email: support@decohul.com

Phone: +18283412511